the operational purser
Onboarding & Setup
Your operational foundation, built right from the start.
Our two-day onsite onboarding creates a complete picture of your yacht’s requirements and establishes systems designed for seamless, compliant operations.
Includes:
- Operational discovery and assessment
- Initial system setup review
- Detailed Onboarding Report and implementation plan
Crew Management & Administration
We support the full crew lifecycle, from recruitment to repatriation, keeping records compliant, organised and up to date.
- Recruitment administration;
- Crew documentation, employment files, Certificates of Competency (CoC), endorsements, and statutory compliance documentation;
- Organisation of embarkation logistics and initial joining formalities;
- Crew end of contract, termination of employment management;
- Maintenance of crew rotation schedules and leave planning;
- Preparation and management of crew lists;
- Visa applications, flag state requirements, medicals, and mandatory training;
- Arrangement of shoreside accommodation, local transport, and airport transfers where required;
- Medical and insurance claims coordination;
- Acting as the primary point of contact for crew administrative queries and welfare-related coordination.
Crew Travel
Efficient, stress-free travel management tailored to yacht operations.
- Crew flight quotes and bookings;
- Travel letters and relevant documentation;
- Visa letters and application assistance;
- Airport transfers;
- Shoreside accommodation where required;
- Crew sign on/off.
Financial Administration
Behind the scenes financial administration, assisting Captain or onboard Purser with time consuming tasks.
- Payroll administration;
- Credit card reconciliations;
- Cash reconciliation;
- Crew expense management;
- Cash to Master (CTM) administration;
- Charter APA management;
- End-of-month reporting.
Guest and Charter Trip
Administrative assistance ahead of Guest trips.
- Creation or formatting of digital itineraries for guests;
- Crew bios;
- Guest bios and preference sheets;
- APA account management and tracking.
General Operational Assistance
Day to day assistance for operational needs.
- Port clearance documentation;
- Crew and guest list management;
- Crew and location information sheets;
- Crew and contractor notices;
- Miscellaneous, general assistance to Captain and HODS.
Fixed Fee Services
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The Budget Review:
A focused review of operating budgets and expenditure, highlighting trends, identifying irregularities, and providing improved reporting and forecasting templates.
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The Compliance Review:
A structured review of crew records, statutory documentation, visas, medicals, rotation schedules,and regulatory compliance. Delivered with a clear report and actionablerecommendations.
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The Guest Experience Dossier:
Guest profiles and preference sheets, sample itineraries and destination insights, service protocols and standards, reference and support material.
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The Refit Review:
Evaluate systems, streamline workflows, and reset processes to optimise efficiency and align operations for peak performance.
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Charter APA management:
Track expenses and deliver end-of-charter reports, freeing the crew to focus on providing an exceptional charter experience.