OUR SERVICES
Onboarding & Setup
Your operational foundation, built right from the start.
Our two-day onsite onboarding creates a complete picture of your yacht’s requirements and establishes systems designed for seamless, compliant operations.
Includes:
- Operational discovery and assessment
- Initial system setup review
- Detailed Onboarding Report and implementation plan
administratiON
Providing essential administrative and operational support throughout every stage of a yacht’s lifecycle, from initial build to launch and into operation. We play a key role in creating order and structure: managing yacht correspondence, setting up and maintaining organised digital filing systems and overseeing the administration of the yacht as required. By supporting the Captain and Heads of Department, we ensure that the project runs smoothly, efficiently, and with the solid administrative foundation needed for successful delivery and operation.
- Day-to-day administrative assistance and support;
- Yacht certification and insurance administration;
- Checklists, crew and contractor notices and crew lists;
- Maintaining supplier, contractor and preferred-vendor databases.
FINANCIAL management
- Operating budgets and cash-flow trackers;
- Prepaid card systems;
- Crew expense and reimbursement management;
- Financial management systems;
- Payroll administration management.
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(We do not hold, transfer or authorise payments.)
crew administration and logistics
- Recruitment and onboarding;
- Crew documentation and certificates;
- Crew-rotation, leave and travel scheduling;
- Visas, medicals, training, and COC compliance documentation;
- Shoreside accommodation;
- Crew point of contact.
OWNER's supply contractors
Providing support in the coordination and administration of yard access requirements for the Owner’s supply contractors, including scheduling, site entry arrangements, and compliance with site access protocols.
- Shipyard access administration;
- Compliance with site access protocol.
fixed fee packages
Our fixed fee packages are designed to elevate guest experience, strengthen crew performance, and ensure operational consistency across every area of your yacht build.
These could include:
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Guest Experience Pack
A comprehensive hospitality blueprint, including detailed guest profile templates, bespoke itineraries, service protocols, and VIP handling guides to deliver seamless, exceptional onboard experiences. -
Crew Culture Pack
Define your yacht’s purpose, values, and onboard culture, while implementing structured welfare initiatives to enhance crew satisfaction, retention, and operational efficiency. -
Crew Person of Trust
A confidential advocate for your crew, ensuring welfare, compliance, and the safe resolution of grievances or concerns. -
Purser Mentoring
One-to-one guidance and professional development for operational pursers, building leadership, confidence, and compliance capabilities. -
Yacht Literature Pack
A complete operational handbook for your crew, covering policies, protocols, living guidelines, and compliance materials to ensure consistency and clarity across all functions.